A little help, when you need it.

General enquiries

For general questions about Cresca, write to hello@crescahealth.com.

App support

To flag a Cresca reply, long-press it in chat and choose Report response. Select a reason, add a note if you wish, and tap Send report. This sends the selected response to our review queue.

Email support@crescahealth.com. Tell us what happened, what you expected, and your device and app version if known. Remove private health information from screenshots that is not needed to explain the issue.

We aim to send a first response within 24–48 hours. If your request needs more investigation, we will explain the next steps and expected resolution time.

Privacy and grievances

Email support@crescahealth.com with “Privacy request” or “Privacy grievance” in the subject and describe the outcome you want. Read the request and grievance process.

Account deletion

You can request deletion without signing in or reinstalling. See Delete your account for the email route and records affected.

Memberships and refunds

Use the store account that made the purchase to manage a subscription or request a refund. Our membership information explains how. For help, email us with the issue and, if needed, a store order reference. Never send full payment-card details.

Security concerns

Report a suspected security issue with a brief description. Do not include passwords, sign-in codes, or another person’s private information.

Medical questions

This contact is for product support, not medical advice or emergency care. See Health & AI guidance for the app’s limits.