Delete your account

Delete from the app

1. Open Cresca Health and go to Profile.
2. Select Delete account.
3. Read the confirmation and confirm when ready. This action cannot be undone.

If the app reports that deletion did not finish, retry or contact us for help completing it.

Request deletion without the app

Email support@crescahealth.com from your account email with the subject Delete my Cresca Health account. State that you want your account and associated personal data deleted. No website sign-in or app reinstall is required.

If you no longer have access to that email, explain this. We need to establish account ownership before acting. Never send a password or sign-in code.

Open a deletion-request email ↗

If no email app opens, copy the address into your email service. Opening the link does not send a request or delete anything.

What each option removes

Clear chat history

Deletes saved conversations and reports submitted about those responses. Meals, check-ins, and other records already saved outside chat remain.

Delete my data

In Profile → Privacy. Clears saved nutrition, chat, cycle, body-note, inventory, supplement, and insight records and resets setup. Your account, membership, trial history, and certain usage and device settings remain.

Delete account

Removes your Cresca account and saved app records. In-app deletion also clears app copies and imported health summaries on that phone.

Remove a waitlist email

Email support@crescahealth.com from the address used to join. A waitlist entry is separate from an app account; mention both if you want both removed.

Deletion timing

Our target is to complete deletion of the selected records from Cresca’s active systems within 24 hours. In-app removal normally takes effect when deletion succeeds. For a request sent by email, the target starts once we have verified account ownership and confirmed what should be removed.

We aim to respond to support requests within 24–48 hours. If deletion cannot be completed on time, we will explain the delay and next steps.

Copies and records that may remain

Deletion does not erase original records in Health Connect or Apple Health, exported or shared files, or records independently held by an app store or another service. For an email request, remove local app data on your devices and revoke health permissions too.

The 24-hour target does not cover every backup or independently retained provider copy. Some backups, security and purchase records may remain longer for recovery, fraud prevention, or legal obligations. We will explain relevant exceptions and timelines when handling your request.

Cancel a subscription separately

Deleting your account or uninstalling the app does not cancel a store subscription. Cancel it through the store account used to purchase. See membership and refund information for instructions.

Keep a copy first

Use Profile → Privacy → Download my data before deletion if you want your records. For a deletion that did not finish, contact us.