# A little help, when you need it. App questions, membership help, and a way to reach us about your data. Updated October 7, 2026 · Early access · Operated by VIANI ## General enquiries For general questions about Cresca, write to . ## App support To flag a Cresca reply, long-press it in chat and choose Report response. Select a reason, add a note if you wish, and tap Send report. This sends the selected response to our review queue. Email . Tell us what happened, what you expected, and your device and app version if known. Remove private health information from screenshots that is not needed to explain the issue. We respond promptly, and within the time the law allows. If your request needs more investigation, we will explain the next steps and expected resolution time. ## Privacy and grievances To withdraw your consent, contact . You can also pause health and AI processing immediately in You → Privacy & account → Withdraw consent now. Read the [consent withdrawal details](https://crescahealth.com/data-rights#withdrawal). Email our Grievance Officer at with “Privacy request” or “Privacy grievance” in the subject and describe the outcome you want. Read [the request and grievance process](https://crescahealth.com/data-rights#grievance). ## Account deletion You can request deletion without signing in or reinstalling. See [Delete your account](https://crescahealth.com/delete-account#request) for the email route and records affected. ## Memberships and refunds Use the store account that made the purchase to manage a subscription or request a refund. Our [membership information](https://crescahealth.com/terms#memberships) explains how. For help, [email us](mailto:support@crescahealth.com?subject=Cresca%20membership%20help) with the issue and, if needed, a store order reference. Never send full payment-card details. ## Security concerns [Report a suspected security issue](mailto:support@crescahealth.com?subject=Cresca%20security%20concern) with a brief description. Do not include passwords, sign-in codes, or another person’s private information. ## Medical questions This contact is for product support, not medical advice or emergency care. See [Health & AI guidance](https://crescahealth.com/health-disclaimer) for the app’s limits. --- Source: [Contact & support · Cresca Health](https://crescahealth.com/support)